Simulate Retention Strategies
Stop losing customers to strategies you never tested.
40,000+ strategies simulated
Simulate Retention Strategies
Stop losing customers to strategies you never tested.
40,000+ strategies simulated
Simulate Retention Strategies
Stop losing customers to strategies you never tested.
40,000+ strategies simulated
The Problem
Retention strategy is high-stakes and low-visibility
Your team knows who's at risk. The models are built, the scores are updated, the dashboards are green-to-red. But when it comes to deciding what to actually do about it, the process stalls. Every retention offer is a gamble deployed on real customers with weeks of waiting to learn if it worked. The boldest ideas never ship because the cost of getting it wrong is too high.
68%
Of retention strategies are reactive, deployed after churn signals are already critical
3-6 Weeks
Average time from strategy concept to statistically significant live test results
2-3
Retention strategies most teams can test per quarter due to resource and risk constraints
The Problem
Retention strategy is high-stakes and low-visibility
Your team knows who's at risk. The models are built, the scores are updated, the dashboards are green-to-red. But when it comes to deciding what to actually do about it, the process stalls. Every retention offer is a gamble deployed on real customers with weeks of waiting to learn if it worked. The boldest ideas never ship because the cost of getting it wrong is too high.
68%
Of retention strategies are reactive, deployed after churn signals are already critical
3-6 Weeks
Average time from strategy concept to statistically significant live test results
2-3
Retention strategies most teams can test per quarter due to resource and risk constraints
The Problem
Retention strategy is high-stakes and low-visibility
Your team knows who's at risk. The models are built, the scores are updated, the dashboards are green-to-red. But when it comes to deciding what to actually do about it, the process stalls. Every retention offer is a gamble deployed on real customers with weeks of waiting to learn if it worked. The boldest ideas never ship because the cost of getting it wrong is too high.
68%
Of retention strategies are reactive, deployed after churn signals are already critical
3-6 Weeks
Average time from strategy concept to statistically significant live test results
2-3
Retention strategies most teams can test per quarter due to resource and risk constraints
Our Offering
Every retention decision, tested before deployment
Simulate these scenarios against synthetic versions of your at-risk customers and see predicted outcomes before going live.
Save Offers
Test discount levels, free extensions, feature unlocks, and plan downgrades to find what actually retains each segment without creating dependency.
Pricing Adjustments
Simulate how price increases, promotional pricing, or grandfathered rate expirations affect churn across different customer segments.
Intervention Timing
Find the optimal window to intervene. Too early wastes resources. Too late loses the customer. Simulation finds the inflection point.
Winback Campaigns
Test reactivation strategies on recently churned segments. Simulate which offers, channels, and timing bring customers back profitably.
Plan Restructuring
Simulate how changes to plan tiers, feature bundling, or contract terms affect retention rates across your entire customer base.
Competitive Response
Model how your customers respond to competitor drops pricing or launches a new feature. Pre-build counter-strategies before you need them.
Our Offering
Every retention decision, tested before deployment
Simulate these scenarios against synthetic versions of your at-risk customers and see predicted outcomes before going live.
Save Offers
Test discount levels, free extensions, feature unlocks, and plan downgrades to find what actually retains each segment without creating dependency.
Pricing Adjustments
Simulate how price increases, promotional pricing, or grandfathered rate expirations affect churn across different customer segments.
Intervention Timing
Find the optimal window to intervene. Too early wastes resources. Too late loses the customer. Simulation finds the inflection point.
Winback Campaigns
Test reactivation strategies on recently churned segments. Simulate which offers, channels, and timing bring customers back profitably.
Plan Restructuring
Simulate how changes to plan tiers, feature bundling, or contract terms affect retention rates across your entire customer base.
Competitive Response
Model how your customers respond to competitor drops pricing or launches a new feature. Pre-build counter-strategies before you need them.
Our Offering
Every retention decision, tested before deployment
Simulate these scenarios against synthetic versions of your at-risk customers and see predicted outcomes before going live.
Save Offers
Test discount levels, free extensions, feature unlocks, and plan downgrades to find what actually retains each segment without creating dependency.
Pricing Adjustments
Simulate how price increases, promotional pricing, or grandfathered rate expirations affect churn across different customer segments.
Intervention Timing
Find the optimal window to intervene. Too early wastes resources. Too late loses the customer. Simulation finds the inflection point.
Winback Campaigns
Test reactivation strategies on recently churned segments. Simulate which offers, channels, and timing bring customers back profitably.
Plan Restructuring
Simulate how changes to plan tiers, feature bundling, or contract terms affect retention rates across your entire customer base.
Competitive Response
Model how your customers respond to competitor drops pricing or launches a new feature. Pre-build counter-strategies before you need them.
The Steps
How it works
Streamline your process with a scalable design system, featuring global styles and customizable components.
Step 1
Step 1
Ingest Retention Signals
Connect your existing churn models, health scores, behavioral data, and support interactions. Swivel builds synthetic representations of your at-risk segments from this data.
Step 2
Step 2
Define or Detect the Scenario
Choose a scenario to test (a new save offer, a pricing change, a competitive threat) or let Swivel surface emerging problems by monitoring live customer sentiment.
Step 3
Step 3
Simulate and Validate
Swivel generates and tests strategies against your synthetic customers, then validates every recommendation through quantitative, financial, and brand-safety checks.
Step 4
Step 4
Deploy the Validated Playbook
Receive a ranked retention playbook with predicted impact per segment, confidence intervals, and grounded reasoning. Hand it off directly to your execution tools or team.
Sample Output
What a retention simulation produces
Every simulation delivers a ranked playbook per segment with predicted impact and evidence behind each strategy.
Sample Output
What a retention simulation produces
Every simulation delivers a ranked playbook per segment with predicted impact and evidence behind each strategy.
Sample Output
What a retention simulation produces
Every simulation delivers a ranked playbook per segment with predicted impact and evidence behind each strategy.
The Difference
Retention without vs. with Swivel
Increase experimentation velocity while decreasing the risk to brand and cost of running live tests.
Without Swivel
✕ 2–3 retention strategies tested per quarter
✕ Weeks from concept to statistically significant results
✕ Bold strategies shelved because risk is too high
✕ Discount-heavy offers that create dependency
✕ Reactive interventions after churn signals are critical
WITH Swivel
✓ Hundreds of strategies simulated per segment
✓ Validated playbooks in minutes, not weeks
✓ Test any strategy risk-free against synthetic customers
✓ Discount dependency flagged before deployment
✓ Proactive intervention at the optimal window
The Difference
Retention without vs. with Swivel
Increase experimentation velocity while decreasing the risk to brand and cost of running live tests.
Without Swivel
✕ 2–3 retention strategies tested per quarter
✕ Weeks from concept to statistically significant results
✕ Bold strategies shelved because risk is too high
✕ Discount-heavy offers that create dependency
✕ Reactive interventions after churn signals are critical
WITH Swivel
✓ Hundreds of strategies simulated per segment
✓ Validated playbooks in minutes, not weeks
✓ Test any strategy risk-free against synthetic customers
✓ Discount dependency flagged before deployment
✓ Proactive intervention at the optimal window
There's More