Beauty & personal care
Keep the routine after the first jar runs out.
Swivel reads order history, replenishment cadence, quiz responses, reviews, loyalty, support, and subscription signals to catch fading customers before they break the routine.
The leak
Where repeat revenue runs out between refills.
The missed replenishment window
A customer loved the first product, but the refill prompt came after the product was already empty.
The shade-or-fit problem
A customer returns the first order because the shade, scent, or regimen did not land. No one connects the return to a better replacement offer.
The silent advocate
A high-LTV customer leaves a positive review, joins loyalty, then goes quiet. The next-best cross-sell never happens.
The plays
A specialist for every way a customer lapses.
Each engine works a different routine moment: refill timing, wrong-fit rescue, loyalty, reviews, support issues, and win-back.
Churn Risk Radar
Read the replenishment window
Predicts refill timing by product, order interval, and consumption profile.
Churn Risk Radar
Catch the routine before it breaks
Flags customers whose reorder, review, loyalty, or support signals show the routine is starting to fade.
Win-Back Engine
Rescue mismatched purchases
Turns shade, scent, sensitivity, or regimen misses into swap and routine recommendations.
Win-Back Engine
Use reviews as retention signals
Routes reviews, quizzes, and surveys into segmented retention plays instead of static reporting.
Auto Renewal Engine
Hold the refill subscription
Prioritizes saves by loyalty tier, referral behavior, subscription value, and replenishment timing.
Auto Renewal Engine
Recover the missed refill
Wins customers back around launches, restocks, seasonal routines, and bundles.
Reads your stack
Connects to the systems your customers already live in.
The tools the agents read from to do the work, not a list of customers.
Shopify
Recharge
Stripe
Okendo
Yotpo
Smile.io
Gorgias
Zendesk
Put the agent team to work on your customers.
Have a refill-timing gap, wrong-fit recovery play, or loyalty segment your team keeps meaning to work? Let our agent teams fix the stuck routine moments already in your commerce stack.