Consumer subscriptions
Recover the subscriber before they skip, pause, or cancel.
Swivel reads subscription, order, returns, support, billing, and lifecycle signals continuously, then drafts the next best save for your team to approve.
The leak
Where subscription revenue drains between orders.
The stocked-up skip
A customer has three units at home, skips two renewals, and the subscription platform treats the pause as normal instead of churn risk.
The failed-charge drift
A loyal subscriber hits an expired card, ignores the dunning email, and lapses without ever intending to cancel.
The support-led cancel
A late shipment and return request sit in CX. The cancellation screen never knows the save should be an apology, exchange, or credit.
The plays
A specialist for every way a subscriber slips.
Each engine works a different subscriber moment: skip risk, inventory pressure, failed charges, support-led churn, and win-back.
Churn Risk Radar
Read the skip pattern
Watches order cadence, skips, pauses, and engagement to catch the skip-to-cancel pattern before the next renewal.
Churn Risk Radar
Catch box fatigue before renewal
Matches the save to inventory pressure: delay, swap, bundle down, or education.
Cancellation Save Engine
Offer a swap instead of a cancel
Reads cancellation reason, product history, and returns to propose the better fit instead of a blunt discount.
Cancellation Save Engine
Offer a pause, not a goodbye
Keeps overstocked subscribers in the relationship with a pause or cadence change before the habit disappears.
Payment Recovery Engine
Recover the failed card
Routes billing failures to the right payment-update prompt by value, tenure, and subscription state.
Win-Back Engine
Win back the lapsed subscriber
Triggers win-back when the product, replenishment window, or seasonal need returns.
Reads your stack
Connects to the systems your subscribers already live in.
The tools the agents read from to do the work, not a list of customers.
Shopify
WooCommerce
Recharge
Stripe
Yotpo
Gorgias
Zendesk
Snowflake
Google BigQuery
HubSpot
Put the agent team to work on your subscribers.
Have a skip-to-cancel problem, failed-charge gap, or support-led churn play your team keeps meaning to fix? Let our agent teams work the stuck subscriber moments already sitting in your stack.