Restaurants & hospitality
Turn first-time diners into regulars before they disappear.
Swivel reads POS, reservations, reviews, and messaging data to find the guests most likely to lapse, then helps your team run the right recovery play.
The leak
Where regulars slip away while you run the floor.
The regular who vanished
A high-spend guest visits twice, then disappears. The reservation notes, spend history, and guest preference never reach the next message.
The review that sits alone
A poor review lands on Google or Yelp. It never connects back to the guest profile, so the save window closes while locals are still reading it.
The no-show pattern
A Saturday no-show looks like operations noise. The guest never gets the right confirmation, deposit prompt, or rebooking path.
The plays
A retention team that knows covers, not dashboards.
Each engine works a different guest moment: second visits, regular rescue, review recovery, no-shows, and slow-night outreach.
Churn Risk Radar
Spot the lapsing regular
Watches visit cadence, spend, daypart, and reservation history to flag regulars whose habit is starting to break.
Churn Risk Radar
Catch the booking that fell off
Turns no-show and waitlist behavior into a guest-level retention signal, not just a shift report.
Win-Back Engine
Recover the review before it spreads
Connects review sentiment to guest context, then routes the right service recovery workflow before the guest relationship is gone.
Win-Back Engine
Fill the slow night
Finds guests likely to respond to a reason to come in tonight, without training everyone to wait for discounts.
Onboarding Autopilot
Turn a first visit into a regular
Reads first-visit context and triggers the second-visit play tied to the guest's daypart, spend, and preferences.
Onboarding Autopilot
Move guests to owned channels
Identifies marketplace and third-party bookers who should become direct guests, with a benefit that protects margin.
Reads your stack
Plugs into the tools you already run on.
The tools the agents read from to do the work, not a list of guests.
Toast
Square
Clover
Lightspeed
Resy
Google Maps
Yelp
Twilio
WhatsApp
Your regulars are worth more than any new guest.
Have a second-visit problem, a review recovery gap, or a quiet-night play you keep meaning to run? Let our agent teams work the stuck guest moments already sitting in your systems.